Hospitality Action’s Taking the Temperature 2025 survey reveals a deepening wellbeing crisis in the sector. Of the 503 professionals surveyed, 57% cited understaffing as their biggest challenge – up 21% from last year – followed by excessive workloads (52%) and poor work/life balance (50%).
Worryingly, 62% of junior staff believe burnout is just part of the job, while 75% of all respondents have experienced mental health issues, 61% in the past year. Despite growing openness – 78% feel comfortable discussing mental health – two-thirds still fear career consequences. This stark snapshot shows a sector in need of meaningful change.
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