As the backbone of your operation, ensuring your staff’s well-being is vital, not only for their personal health but also for the smooth running of your business. However, the sector has developed a reputation over the years for drug and alcohol abuse due to the high-pressure environment and easy access to substances.
Recognising the signs
Physical indicators such as a change in appearance including personal grooming, hygiene, bloodshot eyes or unexplained marks and bruises can be red flags, but they might not be obviously noticeable when wearing a staff uniform. Other indicators include frequent headaches, nausea and unexplained weight loss/gain.
These physical indicators should be paired with behavioural indicators such as attendance issues, mood swings, withdrawing from colleagues and team interactions, drinking regularly and excessively after closing, a noticeable drop in the quality of work or an increase in mistakes and accidents.
Taking action
If you suspect an issue, arrange a private, non-confrontational meeting with the affected individual. Express your concerns based on observed behaviours and offer your support. If the problem is confirmed, guide them towards professional help, such as counselling services or rehabilitation programs. Be prepared to accommodate their need for reducing stress in the workplace, time off or flexible scheduling to attend a rehab program.
Creating a supportive environment
Working through drug and alcohol abuse with compassion and practical support is key to helping individuals overcome addiction. Knowing they won’t be immediately penalised or dismissed for seeking help encourages employees to address their problems without fear of losing their livelihood. A few tips include:
Open Communication: Foster an environment where employees feel safe discussing their problems without fear of judgment or immediate dismissal. Regular check-ins and an open-door policy can encourage staff to come forward with their issues.
Education and Training: Provide training for your management team to recognise the signs of substance abuse and how to handle these situations with sensitivity and confidentiality.
Employee Assistance Programs (EAPs): Offer access to EAPs, which can provide confidential counselling and support services. Make sure your team are aware of these programs and how to access them.
Health and Wellness Programs: Promote a healthy lifestyle through wellness programs that include stress management, healthy eating, and regular exercise. Avoid regular or heavy drinking sessions after work or as part of a team reward for meeting targets.
Clear Substance Abuse Policy: Develop and enforce a clear, written policy regarding drug and alcohol use. Include rehabilitation and support programs that allow employees to seek help without immediate fear of losing their job. Ensure all employees are aware of the policy, the support it offers and the steps that will be taken should the policy be ignored or abused.
Addressing drug and alcohol addiction in the workplace requires a compassionate, proactive approach. Your support and observations can be the critical difference that helps employees regain control of their life and continue to be a valuable member of your team.
